Refund Ploicy


Refund Policy
Our policy lasts 30 days from purchase date.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your product (s) should have one of the following conditions:
1. The wrong product was sent by the merchant.
2. The product is defective.

To complete your return, we require you provide these infromation as below to our email sales@foxwelleshop.com.
1. Please give us the item serial no. 
2. Please describe the reason of the return or refund.
3. Confirm the return in the same condition that you received it. It must be completed and must not be missing any accessories, including the original packaging.

We will provide you with a return address according to the specific situation. 
Products that have been used can be returned to the Chinese warehouse.
Unused products are allowed to be returned to the US warehouse or EU warehouse.
Please tell us honestly if you have registered or used the product.

Return shipping costs
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

Refund
After we get your package and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service.
If you receive a refund, the cost of return shipping will be deducted from your refund.

We don’t offer returns (refund or exchange) in the following cases:
1. Over 30days since your purchase.
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3.The product was damaged in shipping.
4.The item was not delivered on the agreed time (We usually complete order within 1-3 working days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don’t have any relation with any delay resulted from custom procedures or late delivery of the shipping company).